FAQ

#1. What is Broadband?

In telecommunications, broadband is a wide bandwidth data transmission with an ability to simultaneously transport multiple signals and traffic types. We use optical fiber, radio or Ethernet Cable. Broadband provides a superior internet experience over dial up connection as it allows ease of downloading or uploading large-sized files or multimedia content web pages much faster. TRAI has defined Broadband as ‘an always-on’ data connection with minimum speeds of 512 Kbps.

#2. What is FTTX?

Fiber to the x (FTTX) is a generic term for any broadband network architecture using optical fiber to provide all or part of the local loop used for last mile. FTTX is a generalization for several configurations of fiber deployment, arranged into groups like FTTH/FTTB/FTTF (Fiber laid all the way to the home/building/Floor) and with copper wires completing the connection. As fiber optic cables are able to carry much more data than copper cables.

#3. Do I need a modem and Router?

Ordinary dial-up modems are not suited for Optical Fiber internet. You need a special Optical modem (ONT) to Connect our Optical Network. We don’t sale any Modem or Router. You can purchase from any supplier. You can Also Contact Our Service Partner Available in your Area. They will Arrange as per your Need.

#4. What is Installation Charge?

Reisnet Not Tacking Any Installation Charge from Any one. Our Service Partner May Ask OTC for Cabling, Patching, Transportation, Device Price As per your Requirement.

#5. How do I apply for New Broadband connection?

You can apply for new connection From Below Sources

• On Our Website www.reisnet.in & Book Connection.
• On Our Android Mobile app. Reisnet
• By Visiting to CSP (Customer service Points)
• By Calling to Helpline No. 91325-91325

#6. How Many Days to Make Installation at My Place?

It’s Maximum Take all process to be complete 3 working Days. We will inform you Once your application has been processed for technical feasibility and when your building has been verified you will receive a call from us to assist you on selecting a tariff plan and all other terms & conditions. Installation will be done after getting the Plan Value amount. On the time of installation you will need to submit the below listed documents for Activation.

For Business Connection

1. Firm registration Certificate i.e GSTN Certificate/Pan Card/Trade License Copy
2. Authorised Person : ID proof and Pass Photo
3. Application Form with Stamp & sign

1. For Home Connection
2. Adhaar Card
3. Passphoto
4. Application Form with Sign

For Home Connection

1. Adhaar Card
2. Pass photo
3. Application Form with Sign

#7. Showing Download Speed 1000 KB/s While I m Tacking 8 Mbps plan?

Internet Speed Measured in Mbps stands for Megabits per second; Mbps stands for Megabytes. Megabyte (used for file size) and a Megabit (used for download speeds). People often assume that a download speed of 1 Megabit per second (1 Mbps) will allow them to download a 1 Megabyte file in one second. This is not the case, a Megabit is 1/8 as big as a Megabyte, meaning that to download a 1 MB file in 1 second you would need a connection of 8 Mbps. The difference between a Gigabyte (GB) and a Gigabit (Gb) is the same, with a Gigabyte being 8 times larger than a Gigabit.

#8. Can I get Static Ip for my Broadband Plan ?

No, We don’t Provide Static IP for Broadband customers. If you are looking to buy a public static IP (without subnet and gateway), it will costs you ₹250+GST per Month for one IP, Amount will be collected along with your Broadband Plan Renewal Price.

#9. How to lodge a complaint about any service Requirements?

You can Book Complaint By following Process

1. By calling our helpline No: 91325-91325 (Mon-Sat 10 Am to 08 PM)
2. By Visiting Customer Care Page on Website reisnet.in
3. Self-care Android Mobile App 24 x 7 that is REISNET form google Playstore
4. Self Visit at our Branch Office (Mon-Sat 10 AM to 08 PM)